| Frequently Asked Questions |
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Getting one of the following errors? (Print Driver Related Errors)
These errors may surface in other areas than just printing. Updating and standard use may cause these errors to arise. These are print driver related problem believe it or not. Our products are written in FileMaker®. This programming language works well
for our program. It gives it the speed to search large amounts of data quickly. You probably do not have any other program that uses FileMaker Let us explain how a printer works. The first step is that the Windows based program (our software) sends a file to be printed to the actual Windows Operating System. Windows then starts up the printer and sends the file to it to be printed. In-between Windows and the printer is a piece of software called the print driver. This print driver reads the file and converts it into the printers language and proceeds to print out. The problem arises when the print driver does not translate the file properly. This leads to the file not printing out properly. The most common errors cause the spacing, fonts, etc. on the page to be incorrect. The sever errors can cause crashes. We have yet to be unable to resolve print problems if you follow the below suggestions and if you are still stuck, call technical support.
Here is the order of suggested fixes for Windows 95, 98, ME, NT and 2000.
Try the solutions until your problem is solved. Each time you preform a step restart the machine and try to print in the software.
A. Obtain the most recent version of the printer driver from the manufacturer, and install the latest version. Reinstalling the original printer drivers will not work. Keep in mind that the newest version may still have issues. This solves 99.9% of all print driver problems.
B. Change the printer driver
To do initial testing:
1. Delete the suspect printer driver(s). Choose Start Menu, then settings, then printers. Right click on printer then choose delete.
2. To install a print driver choose Start Menu, then settings, then printers. Double click on Add Printer Icon then install a ‘known good’ compatible printer driver, i.e., use the HP LaserJet 4 when replacing the HP LaserJet 5. Note: It must be set as the default printer.
3. Exit Windows, or “Shut down”, then start up again.
If this resolves the problem then it was related to the printer driver you deleted.
Compatible printer drivers:
Use the following list as a guide for compatible printer drivers. If your printer is not on the list, check with the manufacturer of your printer, search on their web site, or look in the printers manual for a list of compatible printer drivers. In lieu of an official list of substitutes, try using similar printer drivers. As a test you can always follow the directions above using the HP LaserJet 4, if the error disappears you know your printer driver was problematic.
Try the Windows 95 BJC-70 to replace:
Canon BubbleJet BJC-70
Try the Epson LQ2550 to replace:
Canon BJC-610
Try the HP DeskJet 550C to replace:
Hewlett-Packard (HP) DeskJet 1120C
Try the HP LaserJet 4 to replace:
Hewlett-Packard (HP) LaserJet 5 Series
Hewlett-Packard (HP) LaserJet 6 Series
Hewlett-Packard (HP) LaserJet 1000
Hewlett-Packard (HP) LaserJet 4000
Hewlett-Packard (HP) LaserJet 5000N
Try HP LaserJet IIP to replace:
NEC Superscript
XEROX DocuPrint P12
C. Increase the cache
Increase the cache setting for Pet Sitting Administrator. Choose File then Preferences. Next Click the Memory Setting. As an example, if it is currently set for 512 and you have many calculations, try increasing the amount to 1024 or larger.
D. If you are running demo version 1.5g try the v2.0 trial Version. You can download the new Pet Sitting Administrator 2.0 trial version from our web site at www.eclipse-development.com. There were a number of issues addressed in the latest version of Pet Sitting Administrator that might solve the specific issue you are encountering.
Suspect printer drivers:
The following printer drivers have been seen by Eclipse Development's Technical Support to be installed on systems experiencing the above mentioned problems:
Brother HL6 series
Canon BubbleJet BJC-70
Canon BubbleJet BJ-210
Canon BJC-610
Canon BJC-4000 Windows 3.1
Canon BJC-4100
Canon BJC-4200
Canon BJ-200EX
Canon Copier/Fax/Printer GP200 using Adobe PS Canon driver GP200/GP215
Cheyenne BitWare
Eclipse Fax driver
Epson ActionLaser 1100
Epson ActionLaser 1500
Epson Stylus Color
Generic/Text Only
Hewlett-Packard (HP) DeskJet 660
Hewlett-Packard (HP) DeskJet 660c driver versions prior to 8.0
Hewlett-Packard (HP) DeskJet 1120C
Hewlett-Packard (HP) LaserJet 5 Series
Hewlett-Packard (HP) LaserJet 6 Series
Hewlett-Packard (HP) LaserJet 1000
Hewlett-Packard (HP) LaserJet 4000
Hewlett-Packard (HP) LaserJet 5000N
MidiComm Fax Driver by MidiSoft
NEC SuperScript 860
NEC SuperScript 1260
Okidata OL600E
Panasonic KX-P1123
Xerox DocuPrint C55
Xerox DocuPrint P12
Xerox DocuPrint N24
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File is damaged and cannot be opened?
If you can access the main menu in Pet Sitting Administrator (Windows 95, 98,ME,NT and 2000):
You can use the recover option on the main menu, this will give you a warning, click OK. You will need to go to the physical folder the file is located in. (C:\Petsits\PSAv2.0). To do this click the down arrow next to the Look In dialog. The click on C: then double click on the Petsits folder in the list (You may have to scroll across to find it). Then double the PSAv2.0 Folder. Next locate the file that is damaged and then select open. This will recover the file, you will need to exit the software and you may have to preform recover on other files.
If you can access the main menu in Pet Training Administrator (Windows 95, 98,ME,NT and 2000):
You can use the recover option on the main menu, this will give you a warning, click OK. You will need to go to the physical folder the file is located in.(C:\Pettrain\PTAv1.0). To do this click the down arrow next to the Look In dialog. The click on C: then double click on the Pettrain folder in the list (You may have to scroll across to find it). Then double the PTAv1.0 Folder. Next locate the file that is damaged and then select open. This will recover the file, you will need to exit the software and you may have to preform recover on other files.
If you can access the main menu in Pet Sitting Administrator (Macintosh):
You can use the recover option on the main menu, this will give you a warning, click OK. You will need to go to the physical folder the file is located in. (Location will vary, locate the PSAv2.0 Folder). Next locate the file that is damaged and then select open. This will recover the file, you will need to exit the software and you may have to preform recover on other files.
If you can access the main menu in Pet Training Administrator (Macintosh):
You can use the recover option on the main menu, this will give you a warning, click OK. You will need to go to the physical folder the file is located in.(Location will vary, locate the PTAv1.0 Folder). Next locate the file that is damaged and then select open. This will recover the file, you will need to exit the software and you may have to preform recover on other files.
If you cannot access the main menu in Pet Sitting Administrator Petsits.pet is damaged (Windows 95,98,ME,NT and 2000):
If your Petsits.pet file is damaged and you can not access the main menu. From the desktop with no other software running. Double click on My computer, next double click on C:, then Petsits, then PSAv2.0. Next you will need to Hold Control & Shift Key down do not let go of these keys and double click on offending file, Keep holding until you see a Recover File dialog box. It may come up in the background and you may have to click on the background screen to bring it forward. Then select
offending file (petsits.pet) and click open. When you are done click cancel. The software will attempt to load, you may have to preform recover on other files.
If you cannot access the main menu in Pet Training Administrator Main.pta is damaged (Windows 95,98,ME,NT and 2000):
If your Main.pta file is damaged and you can not access the main menu. From the desktop with no other software running. Double click on My computer, next double click on C:, then Pettrain, then PTAv1.0. Next you will need to Hold Control & Shift Key down do not let go of these keys and double click on offending file, Keep holding until you see a Recover File dialog box. It may come up in the background and you may have to click on the background screen to bring it forward. Then select offending file (main.pta) and click open. When you are done click cancel. The software will attempt to load, you may have to preform recover on other files.
If you cannot access the main menu in Pet Sitting Administrator Petsits.pet is damaged (Macintosh):
If your Petsits.pet file is damaged and you can not access the main menu. From the desktop with no other software running. You will need to go to the physical folder the file is located in. (Location will vary, locate the PSAv2.0 Folder). Next you will need to Option & Command Keys down do not let go of these keys and double click on offending file, Keep holding until you see a Recover File dialog box. Then select offending file (petsits.pet) and click open. When you are done click cancel. The software will attempt to load, you may have to preform recover on other files.
If you cannot access the main menu in Pet Training Administrator Main.pta is damaged (Macintosh):
If your Main.pta file is damaged and you can not access the main menu. From the desktop with no other software running. You will need to go to the physical folder the file is located in. (Location will vary, locate the PTAv1.0 Folder). Next you will need to Option & Command Keys down do not let go of these keys and double click on offending file, Keep holding until you see a Recover File dialog box. Then select offending file (petsits.pet) and click open. When you are done click cancel. The software will attempt to load, you may have to preform recover on other files.
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