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Will my printer work?
Yes. Programs that are written for Windows actually rely on Windows to control the printer so any printer will work. Programs that are written for Macintosh rely on the Macintosh system to control the printer so any printer will work.
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Should I use a bubble jet or laser printer?
Bubble jet printers have little jets that squirt ink out on the paper to form the letters on the page. These printers are faster then the dot matrix printers and give better quality. The cost of these are very reasonable. Most bubble jet printers also have color capabilities. The drawbacks are speed, the ink can sometimes smudge, and the cost per page can be high depending on the cost of the replacement ink cartridges.
Laser printers are the fastest and give the best quality. These work by heating up the paper where the letters are to be made. Toner dust is then spread on the page and sticks to the heated area. The remaining toner is wiped off and then the page goes through a fuser which seals the toner permanently on to the page. The only drawback is that they can only produce black and white images unless you buy expensive color equipment and the cost is more then the bubble jet. Most offices will find the laser printer the best option for business applications.
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Why do my other programs print fine but I am having a problem printing?
Our products are written in FileMaker®. This programming language works well for our program. It gives it the speed to search large amounts of data quickly. You probably do not have any other program that uses FileMaker. Let us explain how a printer works. The first step is that the Windows based program (our software) sends a file to be printed to the actual Windows Operating System. Windows then starts up the printer and sends the file to it to be printed. In-between Windows and the printer is a piece of software called the print driver. This print driver reads the file and converts it into the printers language and proceeds to print out. The problem arises when the print driver does not translate the file properly. This leads to the file not printing out properly. The most common errors cause the spacing, fonts, etc. on the page to be incorrect. The sever errors can cause crashes. We have yet to be unable to resolve print problems if you follow the below suggestions and are still stuck call technical support.
Here is the order of suggested fixes for Windows 95, 98, ME, NT and 2000.
Try the solutions until your problem is solved. Each time you preform a step restarts, the machine and try to print in the software.
A. Obtain the most recent version of the printer driver from the manufacturer, and install the latest version. Reinstalling the original printer drivers will not work. Keep in mind that the newest version may still have issues. This solves 99.9% of all print driver problems.
B. Change the printer driver
To do initial testing:
1. Delete the suspect printer driver(s). Choose Start Menu, then settings, then printers. Right click on printer then choose delete.
2. To install a print driver choose Start Menu, then settings, then printers. Double click on Add Printer Icon then install a ‘known good’ compatible printer driver, i.e., use the HP LaserJet 4 when replacing the HP LaserJet 5. Note: It must be set as the default printer.
3. Exit Windows, or “Shut down”, then start up again. If this resolves the problem then it was related to the printer driver you deleted.
Compatible printer drivers:
Use the following list as a guide for compatible printer drivers. If your printer is not on the list, check with the manufacturer of your printer, search on their web site, or look in the printers manual for a list of compatible printer drivers. In lieu of an official list of substitutes, try using similar printer drivers. As a test you can always follow the directions above using the HP LaserJet 4, if the error disappears you know your printer driver was problematic.
Try the Windows 95 BJC-70 to replace:
Canon BubbleJet BJC-70
Try the Epson LQ2550 to replace:
Canon BJC-610
Try the HP DeskJet 550C to replace:
Hewlett-Packard (HP) DeskJet 1120C
Try the HP LaserJet 4 to replace:
Hewlett-Packard (HP) LaserJet 5 Series
Hewlett-Packard (HP) LaserJet 6 Series
Hewlett-Packard (HP) LaserJet 1000
Hewlett-Packard (HP) LaserJet 4000
Hewlett-Packard (HP) LaserJet 5000N
Try HP LaserJet IIP to replace:
NEC Superscript
XEROX DocuPrint P12
C. Increase the cache
Increase the cache setting for Pet Sitting Administrator. Choose File then Preferences. Next Click the Memory Setting. As an example, if it is currently set for 512 and you have many calculations, try increasing the amount to 1024 or larger.
D. If you are running demo version 1.5g try the v2.0 trial version. You can download the new Pet Sitting Administrator 2.0 trial version from our web site at www.eclipse-development.com. There were a number of issues addressed in the latest version of Pet Sitting Administrator that might solve the specific issue you are encountering.
Suspect printer drivers:
The following printer drivers have been seen by Eclipse Development's Technical Support to be installed on systems experiencing the above mentioned problems:
Brother HL6 series
Canon BubbleJet BJC-70
Canon BubbleJet BJ-210
Canon BJC-610
Canon BJC-4000 Windows 3.1
Canon BJC-4100
Canon BJC-4200
Canon BJ-200EX
Canon Copier/Fax/Printer GP200 using Adobe PS Canon driver GP200/GP215
Cheyenne BitWare
Eclipse Fax driver
Epson ActionLaser 1100
Epson ActionLaser 1500
Epson Stylus Color
Generic/Text Only
Hewlett-Packard (HP) DeskJet 660
Hewlett-Packard (HP) DeskJet 660c driver versions prior to 8.0
Hewlett-Packard (HP) DeskJet 1120C
Hewlett-Packard (HP) LaserJet 5 Series
Hewlett-Packard (HP) LaserJet 6 Series
Hewlett-Packard (HP) LaserJet 1000
Hewlett-Packard (HP) LaserJet 4000
Hewlett-Packard (HP) LaserJet 5000N
MidiComm Fax Driver by MidiSoft
NEC SuperScript 860
NEC SuperScript 1260
Okidata OL600E
Panasonic KX-P1123
Xerox DocuPrint C55
Xerox DocuPrint P12
Xerox DocuPrint N24
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Can I put my logo on the bill?
Eclipse Development offers to have your logo print on all forms that are mailed. Invoices, Letters, Envelopes and other items. This is not an option the user can implement themselves as it requires special formatting and is hard coded into the software. The fee to have your logo added is $75.00 + S/H.
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How can I get more than one copy to print out?
When the print dialog window appears you can select as many copies as desired to be printed. Additional options may be access by choosing properties.
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